Service and Maintenance Dedicated national service and support
At BHF, service is our top priority. We are dedicated to excellence and committed to providing our partners with an exceptional experience from initial engagement through to delivery. We strive to set new and improved service standards throughout the Australia Pacific region.
Our Service Offerings:
At BHF, we manage every aspect of the service process to ensure a seamless experience, making it easy for you to focus on your core business activities.
Customised Service Contracts
- Tailored to meet client-specific requirements.
- Includes component performance monitoring, testing, and maintenance as needed.
- Instrument and parameter checks.
- System balancing and preventative maintenance reporting.
- Component change-outs and comprehensive service reports after each visit.
System Maintenance and Testing
- System Cleaning-In-Place (CIP), sanitising, and on-site integrity testing.
- Offsite testing, when required.
- Silt Density Index measurement and reporting.
- Capabilities for both minor and major system services.
- Customized insurance options.
Proactive Service Scheduling
- Advance service scheduling with the ability to fix service dates.
- GMP service agreements structured to align with standards regarding documentation and parameter change control.
Additional Support
- Support for work outside the scope, such as flow path derouging of WFI.
- Liaison with Original Equipment Manufacturers (OEM), including direct contact and annual service agreements, if required.
Remote Monitoring and Operator Guidance
- Operator training and Standard Operating Procedures (SOPs).
- System optimisation and regular technical review meetings.
Consumables Management
- Monitoring, supply, and optimisation of consumables.
- Critical spares list with essential and non-essential items clearly identified.
Service Process Management
- Comprehensive management of the service process, including scheduling, spares, invoicing, and reporting.
- Ensuring a smooth and hassle-free experience for our clients.
National Coverage
We look after clients around Australia and New Zealand. Our service and maintenance teams are ready to meet any requirement. If you have a specific enquiry please use the form below or call our head office on +61 (03) 9564 7029
Exceptional service and superior expertise in all things filtration and filterability, willing to help no matter what we ask, and the information is always right on the money. We are now stronger than ever with the knowledge and understanding of our needs, many thanks!!!
Pia Merrick, Robert Oatley Vineyards