Service and Maintenance Dedicated national service and support

Customised Service Contracts

• Tailored to meet client-specific requirements.
• Includes component performance monitoring, testing, and maintenance as needed.
• Instrument and parameter checks.
• System balancing and preventative maintenance reporting.
• Component change-outs and comprehensive service reports after each visit.

System Maintenance and Testing

• System Cleaning-In-Place (CIP), sanitising, and on-site integrity testing.
• Offsite testing, when required.
• Silt Density Index measurement and reporting.
• Capabilities for both minor and major system services.
• Customized insurance options.

Proactive Service Scheduling

• Advance service scheduling with the ability to fix service dates.
• GMP service agreements structured to align with standards regarding documentation and parameter change control.

Additional Support

• Support for work outside the scope, such as flow path derouging of WFI.
• Liaison with Original Equipment Manufacturers (OEM), including direct contact and annual service agreements, if required.

Remote Monitoring and Operator Guidance

• Operator training and Standard Operating Procedures (SOPs).
• System optimisation and regular technical review meetings.

Consumables Management

• Monitoring, supply, and optimisation of consumables.
• Critical spares list with essential and non-essential items clearly identified.

Service Process Management

• Comprehensive management of the service process, including scheduling, spares, invoicing, and reporting.
• Ensuring a smooth and hassle-free experience for our clients.

National Coverage

We look after clients around Australia and New Zealand. Our service and maintenance teams are ready to meet any requirement. If you have a specific enquiry please use the form below or call our head office on +61 (03) 9564 7029