Blue H2O Filtration (BHF) are adapting to the ever-evolving COVID-19 situation, and are taking steps to ensure safety of our staff, communities, and continual supply chain to our customers. According to the Victorian Government and Health Department restrictions, our Melbourne office and warehouse are now in Stage 4 lockdown.
What does this mean? While in most other states our team are available for site visits, with all account managers having their own sanitisers, gloves, and masks, this is no longer allowed in Victoria. BHF’s Melbourne warehouse remains unaffected, albeit with critical staff only, as we are classified as an essential service supplier and part of the critical supply chain. BHF stocks a large number of filters, hardware, and systems (sale or rental) in our warehouses throughout Australia and New Zealand, available for immediate dispatch during standard business hours.
The majority of our international shipping utilises sea freight, via a number of ports around the world. At this stage, the advice provided to us is that sea freight will continue with only small delays expected due to port closures and re-routing. Air freight however has already been affected and will most likely continue to be delayed, as the number of international flights reduces. Airfreight will be priced on application, due to significant variations in costs. Customers can confirm stock and lead times with their account manager as per usual. As the situation unfolds, there is the possibility that overseas manufacturing staff may be forced into lockdown, therefore reducing the responsiveness to unforeseen or urgent filter orders.
BHF strongly urges all customers to make contact with their Account Manager to provide forward orders where possible. If this cannot be achieved, then providing a forecast for the next 3-6 months for filter usage will help, however stock availability may not be guaranteed. Despite these challenging times, we remain committed to maintaining a high level of customer service, technical support, and supply responsiveness.
BHF supports local manufacturing in Australia and New Zealand, and will continue to do all that we can to ensure supply chain and business continuity during these uncertain times. For order placement or enquiries, please contact your Blue H2O Filtration Account Manager, and/or email firstname.lastname@example.org
We thank you for your support and understanding.